FAQ
Here you may find answers on frequently asked questions about arriving from the red zone
  • If I need to relocate or to change my phone number in the "Dii vdoma" app for some reason?
    You have to contact "Dii Vdoma" support.
  • What time I have to get to the self-isolation location?
    After you have crossed the border, you have 24 hours to get to self-Isolation location.
  • Can I leave the self-isolation place?
    During the self-Isolation period you have 2 hours/day, during the daytime for your personal needs. You may leave the self-Isolation location to visit grocery, get self-care products, medicines, or medical devices. Note that these stores must be situated within 2 km from your location.
  • How do I pass results from laboratory to the Public Health Centre?
    Only laboratory itself can forward data on NEGATIVE test result to the Public Health Centre and only "upon the personal request". That means that if you do not request it, your test results will not be forwarded and you will not be able to cancel your self-isolation via mobile app.
  • Why should I install the "Dii vdoma" app on my personal phone number?
    Because this number will be entered into the State Border Guard Service database and to Gart system after you crossed the border. From the moment your phone was entered the database, youhave 24 hours to get to the place of self-Isolation.
  • How can I check the time left to arrive to the self-isolation point?
    When you enter your phone number into mobile app to activate it, the app will show you how much time left before the self-isolation period starts.
  • Is it possible to transit through Ukraine?
    Transit through Ukraine without self-isolation and PCR test is possible if takes less than 48 hours.
  • If I need to transit through Ukraine after arriving from the red zone?


    This transit without self-isolation and PCR test is possible if takes up to 24 hours.
  • Is it necessary to buy the health insurance for children?

    Yes, the health insurance is obligatory for all foreigners who arrived from the red zone.

  • Is it necessary to install the application "Dii vdoma" for children?
    Children under 14 years traveling with their parents do not have to install the app personally.
  • If I have a residence permit in Ukraine, is it possible to avoid purchasing an insurance policy?
    If you have a residence permit, it doesn't matter from which zone you came - you don't have to purchase an insurance policy.
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